Copyright infringements: a polite approach

I had a client contact me a few months ago with concerns over a website that had, by all accounts, unceremoniously airlifted in huge great quantities of their written content. Now, far be it from me to advise on exactly what to do when they ask what the next steps are in this kind of situation, but before we begin to entertain the prospect of infringement proceedings and mounting legal costs surely there’s a polite and civil way to go about resolving these things?

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